Fundency

FAQs for Your Clarity

Discover concise and informative answers to all your queries in our comprehensive FAQ section, designed to assist and guide you.

A curious man looking towards the Fundency FAQs

🤷 Questions: General

Explore a variety of common queries encompassing eligibility, loan usage, and more. Equip
yourself with essential information before making decisions.

Q1. What defines a Fundency  loan?

A Fundency Small Loan is a short-term solution with repayments over 1-3 months, offering flexibility in weekly, fortnightly, or monthly repayments. Amounts range from $300 to $5,000, with initial limits of $600 for employed and $300 for Centrelink beneficiaries. Repayments align with your pay schedule, promoting financial control. Clearing existing loans is a prerequisite for applying for a new one, ensuring responsible lending.

Fundency offers flexible solutions for repayment challenges, making it ideal for those needing short-term financial assistance. Contact us for any loan-related queries.

Q2. How can Fundency loans make a difference?

Fundency recognizes the challenges of managing expenses in today's dynamic financial landscape. Our short-term loan solutions allow you to tailor term repayment option to swiftly address common financial pressures. We prioritize understanding your specific needs and approve loans based on your repayment capacity, ensuring you maintain control of your financial situation.

If you find yourself in need of a small amount of money urgently, Fundency is here to assist. Our user-friendly application process takes just about 5 minutes to complete. Upon approval, funds are transferred within seconds through your chosen funding method, with possible bank transfer delays.

We've simplified the borrowing experience with our custom software—no paperwork, no lengthy waiting times, and no face-to-face meetings. Fundency aims to make you feel comfortable throughout the entire process. Our online services are accessible 24/7, offering convenience and support whenever you need it.

Q3. What are my responsibilities with Fundency?

At Fundency, we take careful consideration when evaluating your loan application and crafting a repayment schedule. It's our commitment to present all associated costs upfront in a clear and easily understandable format. This empowers you to make informed decisions.

While Fundency constantly reviews and enhances its systems, processes, and lending practices for responsible lending, it remains your responsibility to borrow within your means and for the right purpose. Over-borrowing can lead to long-term financial strain, and it's crucial to borrow only what you can afford to repay.

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Q4. Need to file a complaint with Fundency?

If you have a reason to file a complaint, we're here to listen and address your concerns promptly. At Fundency, we are committed to achieving 100% customer satisfaction, and your feedback is essential in this process. Our dedicated Customer Care team is ready to assist you, whether you have a complaint or suggestions for improvement. Please contact us at  or call 1300 560 942 to share your thoughts.

Fundency is a proud member of the Credit and Investments Ombudsman the AFCA, ensuring a fair and objective investigation process when handling complaints for both parties. You can find the 's contact details on their website: AFCA Website. However, please note that it's necessary to contact Fundency to discuss your complaint before reaching out to the AFCA.

For more information about Fundency, including our address in Pakenham, VIC 3810, Australia, visit our website at fundency.com.au.

💰 Questions: Loan Application & Approval Process

Delve into our answers to common queries about the loan application and approval process.

Q1. How much can I borrow?

Fundency offers short-term loans ranging from $300 to $5000. First-time customers, if employed, may be eligible to borrow up to $600. Our lending criteria and suitability checks apply to all applications. During the application process, we carefully consider the information provided to ensure that the loan amount is manageable for you and fits the intended purpose. Our primary goal is to provide funds that you can comfortably repay.

With each transaction through Fundency, your repayment history is taken into account for future loan assessments. A positive repayment history may enhance your eligibility to borrow larger amounts in the future. Fundency is dedicated to supporting your financial needs responsibly. For more details or to apply, visit fundency.com.au.

Q2. How long will it take to get a decision?

At Fundency, we prioritize delivering a swift decision on your loan application and strive to process it as quickly as possible. While our goal is to provide a prompt response, the timeframe may extend up to one business day or longer, depending on the specifics of your application. Upon receiving your application, we may reach out to verify the submitted information before issuing a decision.

Once your loan has been assessed, approved, and you've signed your Credit Contract, Fundency aims to fund your prepaid card or nominated bank account within minutes. It's important to note that bank transfer delays may apply. For a seamless lending experience, trust Fundency to provide timely decisions. Apply now at fundency.com.au.

Q3. What do I need before I apply for a loan?

Before applying for a Fundency loan, you'll need to furnish some essential information, typical of most lenders. This includes:


Personal Details: Basic information about yourself.
‍Bank Details: Information to verify your financial situation.
‍VISA/Mastercard Debit Card: Linked to your primary income account.
Income and Expenses:

Our application form is designed to make the process easy for you, with specific questions related to each topic. Simply gather this information, and you'll be well-prepared to complete your loan application with Fundency. Apply conveniently at fundency.com.au.

Q4. Does Fundency conduct credit checks?

Similar to most lenders, Fundency conducts credit history checks. However, we place greater emphasis on your current financial situation rather than past issues. While credit history is a factor in our assessment, we also consider other information as part of our responsible lending practices.

It's important to note that if you are bankrupt, in a Part IX debt agreement, or a Part X personal insolvency agreement, your application with Fundency will be declined. We strive to ensure a thorough yet fair evaluation process. Visit fundency.com.au for more information or to start your application.

Q5. How do I receive my funds and how quickly?

Once your application is approved with Fundency, your funds will be transferred within seconds to your nominated bank account. The speed of receipt may vary depending on your bank's processing times. Rest assured, Fundency is dedicated to providing a swift and seamless disbursement of funds upon approval. Experience the speed and convenience by applying at fundency.com.au.

Q6. Do I need to submit documents when applying with Fundency?

Typically, we do not require additional documents, as we can verify all necessary details without the need for paperwork. If, by chance, we require any additional documentation, our Customer Care team will promptly get in touch with you. At Fundency, our goal is to streamline the application process and minimize any inconvenience to you. Apply hassle-free at fundency.com.au.

💸 Questions: Fees & Payments

Explore our responses to commonly asked questions about fees and payments.

Q1. What are the fees and charges?

Fundency's short-term loans include an Establishment Fee equivalent to 20% of the borrowed amount, along with a monthly fee of 4% of the borrowed sum. For a comprehensive overview of Fees & Charges or if you have specific inquiries, please don't hesitate to contact our dedicated Customer Care team at 1300 560 942. We're committed to providing transparent information and assisting you in understanding the financial aspects of your Fundency loan.

Q2. How do I repay my loan?

Repaying your Fundency loan is a straightforward process. During the application, we'll arrange and manage direct debit from your nominated bank account (the account where your income is deposited). With this setup, repayments are automatically deducted each time you receive your pay.

To assist you in staying informed about upcoming payments, Fundency will send you an SMS notification the day before your scheduled repayment is due. This ensures transparency and helps you keep track of your repayment schedule effortlessly. Experience convenient and automated repayments with Fundency. For any further assistance, contact us at 1300 560 942

Q3. What if I can't make a repayment by the due date with Fundency?

It's crucial to inform us at least 2 business days before your scheduled direct debit if you're unable to adhere to your initial repayment schedule. Failure to do so may result in an increase in the costs associated with your loan.

If your nominated bank account lacks sufficient funds for your loan payment, and your direct debit is declined, you could incur a dishonour fee from both your bank and Fundency. To mitigate these fees, contact our Customer Care team immediately if you anticipate insufficient funds in your account to cover your repayment. Making alternative arrangements ahead of time can help you avoid additional charges.

Continuous issues with repayments may lead to a reduction in the amount available for subsequent loans or render further loans unavailable. At Fundency, we encourage proactive communication to address any challenges and find suitable solutions. Contact us promptly at 1300 560 942 for assistance.

Q4. I'm experiencing financial hardship, what can I do?

At Fundency, we understand that financial challenges are a part of life. If you find yourself experiencing hardship, the best course of action is to reach out to us as soon as your circumstances change. It's crucial to contact us before your repayments are due so that we can assist you effectively.

By notifying us of your hardship, we can collaborate to explore flexible options within your loan contract. Whether through a temporary adjustment or other solutions, we aim to provide support during challenging times. You can contact our empathetic Customer Care team at 1300 560 942 or via email at customercare@fundency.com.au. Read our Hardship Policy for how formal hardship requests are assessed. Your proactive communication allows us to work together to find the most suitable solution for your situation.

Fundency customer support team

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