FAQs

Q. How much can I borrow?

Fundency specialises in short term loans from as little as $200 up to $2,000, designed to be repaid within a few months.

Q. How long can I borrow for?

Your repayment plan will be tailored to your personal circumstances with weekly, fortnightly or monthly direct debits from your nominated account to pay off your loan within one to three months.

Q. Am I eligible for a loan?

In order to apply for a Fundency loan you must be:

  1. at least 18 years of age
  2. an Australian citizen
  3. employed and in receipt of regular income

In addition to this, your primary source of income can not be government benefits.

Q. How long does it take to get an answer?

Fundency aims to provide a fast turnaround on all loan applications. In many instances, you will have an answer within 60 minutes of submitting your application, however, it may occasionally take longer if we need to verify information provided in your application. Once your loan has been assessed and approved and you have signed your Credit Contract, we can fund your nominated bank account within minutes (bank transfer delays may apply).

Q. What information will I need to provide you with?

You will need to provide basic information that allows us to make a decision on your application, including:

  • Personal details and ID
  • Bank details so that we can verify your financial position

Q. Will you perform a credit check on me?

As a responsible lender, Fundency is obligated to ensure that any loan provided is suitable for you and that you have the ability to meet your repayment commitments. By performing a check on your credit history we can get a picture of any issues that may have arisen in the past, but that is only part of the assessment process. We are more interested in your current financial situation, ensuring you have regular income to meet your repayments to Fundency.

Q. I am bankrupt; can I still get a loan with Fundency?

Unfortunately, we are unable to process applications from persons who have been declared bankrupt.

Q. What are the fees? What will my loan cost me?

Fundency’s short term loans incur an establishment fee of 20% of the amount borrowed and a monthly fee of 4% of the amount borrowed. For further information relating to Fees & Charges please contact our Customer Care team via email at info@fundency.com.au

Late fees may apply.

Direct Debit Dishonour Fee: $35

Collection Fee: $50

Q. What if I can't make a repayment?

It is important that you stick to your repayment schedule, as missing a payment will only increase your total loan repayments. Please get in touch with our Payments Team as soon as possible to help avoid any late fees. In cases of hardship we can work together and offer some flexibility with your loan contract.

Q. Can I repay my loan early?

Absolutely. We welcome any early repayments and you will not be penalised for an early payout.

Q. Can I apply for a loan over the phone?

No. Fundency specialises in online cash loans only.

Q. I have a complaint.

Please email us at info@fundency.com.au

We’ll reply to your complaint within 48 hours either requesting further information and/or setting out a process and timeframe to resolve it. We’ll also provide you with regular updates so you know it is being acted on.

If you’re still not satisfied with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). If you contact AFCA before your complaint has been reviewed by our internal dispute resolution team, they will refer you back to us.

Phone: 1800 931 678

Website: afca.org.au

Email: info@afca.org.au

Mail: GPO Box 3, Melbourne VIC 3001